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It is human nature to want to resist change. People prefer the status quo and can be initially uncomfortable with changing protocols and procedures. When our Mexicali factory leaders started the process of implementing a new payroll system that would be integrated with Workday, an enterprise management system with a Human Resources focus, it was met with hesitation.

As the DEXIS Senior Manager of Global Demand, Inventory, Planning, and Distribution, Toni Hirvonen supports a team of 35 employees located in his native Finland and the United States. As a certified practitioner of our Continuous Improvement methodology (Envista Business System), Toni specifically focuses on production workflows.

There is no denying that Ed Rzeszutko is a people person. Ed, who started his journey with our Sybron Endo/Kerr brand in 2007, enjoys working with customers, students, colleagues, and anyone else he may come across in his role as a National Key Account Manager.

Matt Oren is the Research and Development leader at Orascoptic, our brand dedicated to manufacturing high-quality loupes. He leads the product development efforts of a 15-person cross-functional team, which introduced eight products to market in a 12-month period across 2022 and 2023. In fact, almost 50% of the Orascoptic products that customers purchase today didn't exist 16 months ago.

A moment with Customer Centricity winner Alberto Neves

When Alberto Neves joined our team more than 16 years ago, he had no idea how much he would love working with our technology and customers. As a Technical Specialist for our diagnostics brand, DEXIS, Alberto supports and trains customers virtually and in person, makes repairs, and develops new systems. With an engineering background, Alberto has always been intellectually curious and has a penchant for solving puzzles. But he gets the most professional satisfaction working with our customers.